D A N D Real Estate LLC (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://dand.ae and use our services.
By using our website, you consent to the practices described in this policy.
1.Information We Collect
Personal Information
We may collect the following personal information:
- Full name, email address, phone number, physical address
- Identification documents (e.g., Emirates ID, passport) where required for transactions
- Payment details (processed securely via authorized payment gateways)
- Information submitted through contact forms, WhatsApp links, CRM entries, or newsletter sign-ups.
Non-Personal Information
We automatically collect:
- Device and browser information (IP address, browser type, OS)
- Website usage data (pages visited, session duration, referral sources)
- Cookies and tracking technologies (e.g., Google Analytics, Meta Pixel, and other advertising pixels).
2. Legal Basis for Processing
We process your personal data on the basis of:
- Your consent (e.g., inquiries, marketing opt-ins)
- Contractual necessity (e.g., real estate transactions, CRM follow-ups)
- Legitimate interests (e.g., marketing performance, user behavior insights)
- Legal obligations (e.g., Dubai Land Department compliance)
3. How We Use Your Information
Your information may be used to:
- Operate and improve our website and services
- Schedule property viewings and complete transactions
- Respond to your inquiries and service requests
- Send you transactional and administrative communications
- Enhance user experience and website performance
- Deliver marketing materials (when consented)
- Detect and prevent fraudulent activity
- Fulfill legal and regulatory requirements
4. Disclosure of Your Information
We may share your information with:
- Licensed real estate agents, developers, and partners relevant to your inquiry
- Payment processors and CRM providers (e.g., PIXXI CRM)
- Regulatory authorities such as the Dubai Land Department
- Website and marketing service providers (under confidentiality agreements)
- Other third parties only with your prior consent.
We never sell, rent, or trade your personal data to third parties for marketing.
5. Communication Channels
We may use email, phone, or messaging platforms like WhatsApp to communicate with you. These channels are governed by their own privacy policies, and you’re encouraged to review those separately.
6. Data Security
We use robust industry-standard technologies to secure your data:
- SSL encryption for all online transactions
- Secure storage and limited internal access
- Strict anti-fraud measures in place.
Important Notice: As per Dubai Land Department regulations, D A N D Real Estate LLC and its agents will never request payments to personal bank accounts. All payments must be made to our official business account or at a DLD-authorized Trustee’s office. Always verify payment instructions directly with us.
7. Data Retention
We retain your data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. After this period, your data will be securely deleted or anonymized.
8. Your Rights
You have the right to:
- Access and correct your personal data
- Request deletion of your information (subject to legal or contractual obligations)
- Withdraw marketing consent at any time
- Request information on how your data is being used.
To exercise these rights, email us at: hala@dand.ae
9. Cookies and Tracking Technologies
We use cookies and tracking pixels (e.g., Google Analytics, Meta Pixel) to:
- Analyze website performance
- Enhance user experience
- Deliver relevant advertisements across platforms
You can manage or disable cookies via your browser settings. Note that this may affect website functionality.
10. Third-Party Links
Our website may include links to third-party websites or social media platforms. These are not covered under our Privacy Policy, and we advise reviewing their policies separately.
11. Governing Law
This Privacy Policy is governed by the laws of the United Arab Emirates, and any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai.
12. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with the revised “Last Updated” date. Continued use of the website after changes indicates acceptance of the new policy.
13. Contact Us
For questions, clarifications, or concerns regarding privacy, contact us at:
- Company Name: D A N D Real Estate LLC
- Email: hala@dand.ae
- Phone: +971 4 570 5446
- Office Address: Office 110, MSM2, Al Safa First – Sheikh Zayed Rd, Dubai, UAE
- Website: https://dand.ae
Payment Disclaimer
Important Payment Notice:
D A N D Real Estate LLC and its agents do not accept cash or direct payments to individual bank accounts. All payments must be made to our official business account or at a DLD Trustee office, and receipts will only be issued from our corporate email hala@dand.ae. If in doubt, please verify payment instructions with us.
Arabic Version
An Arabic version of this Privacy Policy is available upon request.
